Shipping Policy

SHIPPING POLICY:
CellphoneAccents.com offers discounted flat-rate shipping on all orders at $2.99, regardless of how many items you order. All orders shipped via USPS Express will require signature upon delivery. CellphoneAccents is not responsible for additional shipping chargers should an Express package be denied or returned to us because no signature was provided. UPS delivery service (Ground, 3-Day Select, and 2nd Day Air) is available to customers within the United States. Shipping costs for UPS will be calculated during checkout. At this time, CellphoneAccents ships exclusively to the United States and its territories, and Canada. Additional charges may apply to orders that require special delivery instructions. In the event such orders are placed, a representative from CellphoneAccents.com shall immediately contact the customer to provide notification of such charges prior to fulfillment. This policy is valid for all orders placed through CellphoneAccents.com within the continental United States.

Return/Warranty Policy:
Our EZ NO-HASSLE & RETURN POLICY:CellphoneAccents.com is happy to offer our exclusive EZ NO-HASSLE RETURN POLICY - If you are not happy with a product, you may return the item for an exchange or full refund of the purchase price (minus shipping) within thirty (30) days of receipt. We also offer a FULL ONE YEAR MANUFACTURER’S WARRANTY on all items. If your item is defective, simply return the item to CellphoneAccents.com for a prompt exchange, within one full year from date of purchase.

All returns must be accompanied by a Cellphone Accents RAC (Return Authorization Code) number. To obtain an RAC number, please send an e-mail to: returns@CellphoneAccents.com

Be sure to include the following information:

• Order Number
• Date of original purchase
• Reason for request for RAC
• Your e-mail address

No returns, refunds or exchanges will be processed without an RAC number.

Non-Defective Returns:
NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund (at the customer's request). Refunds are only available within 30 days of original order date. Refunds will be issued for the current published price of the product(s) minus a 15% re-stocking fee.

NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS:
NON-DEFECTIVE BLUETOOTH AND WIRED HEADSET RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund (at the customer's request). Refunds are only available within 90 days of original order date. Please contact us at returns@CellphoneAccents.com if you have questions about which products are returnable and which products may be subject to a restocking fee.

* PLEASE NOTE: Due to health concerns and sanitary issues in regards to Bluetooth headsets and wired headsets, Cellphone Accents does not accept returns on headset products which have been opened.

Customers must contact the headset manufacturer for all defective/warranty issues on headsets that have had the packaging opened. For your convenience, you can contact us at returns@CellphoneAccents.com for the support phone numbers and email addresses of the various manufacturers.

ARRIVAL TIMES:
Please use this formula to determine when your order will arrive: Shipping Time + Shipping Method = Total Delivery Time. Shipment time (the time between ordering a product and that product leaving our warehouse) is indicated in each product description on our web site. All “In-stock” items are usually shipped out of our warehouse in the Pacific Standard Time Zone within 1-2 business days upon receipt of order, unless otherwise specified. Orders shipped via USPS First Class Mail will arrive anywhere from 3-8 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental United States. Estimated time of arrival for orders placed with USPS Priority Mail are anywhere from 2-4 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States, or unless specified otherwise. Estimated time of arrival for orders placed with USPS Express Mail is approximately 1-2 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States, or unless specified otherwise. Please note: Our warehouse does not ship on weekends nor do we offer Saturday, Sunday or holiday delivery. Please allow an additional 1-2 business days for orders processed after 5 pm (PST) on Friday, as well as weekend and holiday orders.

PLEASE BE ADVISED:
Regardless of shipping option, CellphoneAccents.com does not under any circumstance expressly warrant or guarantee published delivery times. CellphoneAccents.com does guarantee timely processing and fulfillment of all IN-STOCK items upon placement of order (usually within 1-2 business days). Upon fulfillment out of our warehouse(s), it is the obligation of the USPS for timely delivery of shipment in which the above suggested delivery times apply. It is the responsibility of the customer to acknowledge and adhere to the above policy before placing their order. The SHIP TO address MUST be a valid deliverable address for the United States Postal Service (must be able to receive first class mail). Please provide as complete information as possible to ensure delivery accuracy.

SHIPMENT CONFIRMATION/TRACKING:
Upon shipment of your order you will receive notification that your order has been sent in accordance with your selected shipping option. We will also include delivery and tracking confirmation in this email which accesses the US Postal Services database. CellphoneAccents.com does not expressly warrant the reliability of any and all information provided by the USPS. Your credit card is charged when your shipment has been sent.

ALL ORDERS ARE SUBJECT TO FURTHER VERIFICATION. Please be advised, if your order requires additional information for processing verification, you may receive one or more of the following: (I) an e-mail requesting additional information; (II) a phone call from a CellphoneAccents.com processing representative; (III) or a call from your bank to verify your purchase.