Shipping Policy

Holiday Shipping Policy:
CellphoneAccents.com offers multiple shipping options to ensure timely delivery of your item for the Holidays. To help save our customers more money during this Holiday season, Cellphone Accents is extending its FREE SHIPPING ON ALL ORDERS promotion for the remainder of the year. Please be advised, that such policy pertains to our standard shipping option via United States Postal Service (USPS) 1st Class mail.

Due to the nature of first class mail delivery, our customers who choose the free shipping option are STRONGLY ADVISED per the USPS to order AT LEAST NINE (9) SHIPPING DAYS BEFORE DECEMBER 24TH, 2009 (or Friday, December 11th, 2009) to ensure timely delivery before Christmas day. This is primarily due to unpredictability of Holiday mail volume and delivery. If it is beyond that date, and pre-Christmas day delivery is critical, it is strongly suggested that customers opt for either our low-cost FLAT-RATE Priority shipping option (approx. 3 business days), or our FLAT-RATE Express Overnight shipping option (1-2 business days).

• The last suggested pre-Christmas ordering date for FLAT-RATE Priority shipping (approx. 3 business days) is AT LEAST SIX (6) SHIPPING DAYS BEFORE DECEMBER 24TH, 2009 (or Wednesday, December 16th, 2009).
• The last suggested pre-Christmas ordering date for FLAT-RATE Express shipping (1-2 business days) is AT LEAST FOUR (4) SHIPPING DAYS BEFORE DECEMBER 24TH, 2009 (or Friday, December 18th, 2009).

UPS Holiday Shipping Policy:
For an additional fee, Cellphone Accents orders can be shipped via UPS. Orders shipped via UPS will be shipped within 1-2 business days and will be charged based on product weight and ship-to location. Tracking numbers & package tracking will be available online at UPS.com. All UPS shipments are insured up to $100.

Orders placed via UPS shipping need to submitted by the following dates to ensure delivery in time for Christmas.

• The last suggested pre-Christmas ordering date for UPS Ground (approx. 6 business days) is AT LEAST SIX (6) SHIPPING DAYS BEFORE DECEMBER 24TH, 2009 (or Wednesday, December 16th, 2009).
• The last suggested pre-Christmas ordering date for UPS 3 Day Select (approx. 3 business days) is AT LEAST SIX (5) SHIPPING DAYS BEFORE DECEMBER 24TH, 2009 (or Thursday, December 17th, 2009).
• The last suggested pre-Christmas ordering date for UPS 2nd Day Air (approx. 2 business days) is AT LEAST SIX (3) SHIPPING DAYS BEFORE DECEMBER 24TH, 2009 (or Monday, December 21st, 2009).

PLEASE BE ADVISED: Regardless of shipping option, CellphoneAccents.com does not under any circumstance expressly warrant or guarantee pre-Christmas delivery. CellphoneAccents.com does guarantee timely processing and fulfillment of all IN-STOCK items upon placement of order (usually within 24-48 hours). Upon fulfillment out of our warehouse, it is the obligation of the United States Postal Service for timely delivery of shipment in which the above suggested delivery times apply. It is the responsibility of the customer to acknowledge and adhere to the above policy before placing their order.

SHIPPING POLICY:
CellphoneAccents.com offers FREE SHIPPING via USPS First Class Mail, regardless of size or weight. Customers may upgrade to USPS Priority Mail which will be charged accordingly at a FLAT-RATE, regardless of size or weight. Customers may also choose to upgrade to USPS Express Mail which will be charged accordingly at a FLAT-RATE, regardless of size or weight. All orders shipped via USPS Express Mail will require signature upon delivery. At this time, CellphoneAccents ONLY ships to the United States, US Protectorates and Canada. Additional charges may apply for large-quantity distribution orders and orders that require special delivery instructions. In the event such orders are placed, a representative from CellphoneAccents.com shall immediately contact the customer to notify customer of such charges prior to fulfillment. This policy is valid for all orders placed through CellphoneAccents.com within the continental United States of America.

Return/Warranty Policy:
Our EZ NO-HASSLE & RETURN POLICY: CellphoneAccents.com is happy to offer our exclusive EZ NO-HASSLE RETURN POLICY - If you are not happy with the product you may return the item for an exchange or refund of the purchase price (minus shipping) within thirty (30) days of receipt. We also offer a FULL ONE YEAR MANUFACTURER WARRANTY on all items. If your item is defective, for up to a full year, simply return the item to CellphoneAccents.com for a prompt exchange.

All returns must be accompanied by a Cellphone Accents RMA number. To obtain an RMA number, please send an e-mail to: returns@CellphoneAccents.com

Be sure to include the following information:

• Order Number
• Date of original purchase
• Reason for request for RMA
• Your e-mail address

No returns, refunds or exchanges will be processed without an RMA number.

Non-Defective Returns:
NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at the customer's request. Refunds are only available for order within 30 days of original order date. Refunds will be issued for the current published price of the product(s) minus a 15% re-stocking fee.

NON-DEFECTIVE BLUETOOTH RETURNS:
NON-DEFECTIVE BLUETOOTH RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at the customer's request. Refunds are only available for order within 30 days of original order date. Please contact us at returns@CellphoneAccents.com if you have questions about which products are returnable and which products may be subject to a restocking fee.

* PLEASE NOTE: Due to sanitary issues with Bluetooth headsets, Cellphone Accents does not accept returns on headset products which have been opened.

Customers must contact the headset manufacturer for all defective/warranty issues on headsets that have had the packaging opened. For your convenience, you can contact us at returns@CellphoneAccents.com for the support phone numbers and email addresses of the various manufacturers.

ARRIVAL TIMES:
Please use this formula to determine when your order will arrive: Shipping Time + Shipping Method = Total Delivery Time. Shipment time (the time between ordering a product and that product leaving our warehouse) is indicated in each product description on our web site. All in-stock items are usually shipped out of our warehouse in Southern California within 1-2 business days upon receipt of order, unless otherwise specified. Orders shipped via USPS First Class Mail will arrive anywhere from 3-8 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental United States. Estimated time of arrival for orders placed with USPS Priority Mail are anywhere from 2-4 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States, or unless specified otherwise. Estimated time of arrival for orders placed with USPS Express Mail is approximately 1-2 business days after the order has shipped from our warehouse(s) and depending on SHIP TO location within the continental Unites States, or unless specified otherwise. Please note our warehouse does not ship on weekends and we do not offer Saturday, Sunday or holiday delivery. Please allow an additional 1-2 business days for late Friday, weekend and holiday orders.

PLEASE BE ADVISED:
Regardless of shipping option, CellphoneAccents.com does not under any circumstance expressly warrant or guarantee published delivery times. CellphoneAccents.com does guarantee timely processing and fulfillment of all IN-STOCK items upon placement of order (usually within 1-2 business days). Upon fulfillment out of our warehouse(s), it is the obligation of the United States Postal Service for timely delivery of shipment in which the above suggested delivery times apply. It is the responsibility of the customer to acknowledge and adhere to the above policy before placing their order. The SHIP TO address MUST be a valid deliverable address for the United States Postal Service (must be able to receive first class mail). Please provide as complete information as possible to ensure delivery accuracy.

SHIPMENT CONFIRMATION/TRACKING:
Upon shipment of your order you will receive notification that your order has been sent in accordance with your selected shipping option. We will also include delivery and tracking confirmation in this email which accesses the US Postal Services database. CellphoneAccents.com does not expressly warrant the reliability of any and all information provide by the USPS. Your credit card is charged when your shipment has been sent.

ALL ORDERS ARE SUBJECT TO FURTHER VERIFICATION. Please be advised, if your order requires additional information for processing verification, you may receive one or more of the following: (i) an e-mail requesting additional information; (ii) a phone call from a CellphoneAccents.com processing representative; (iii) or a call from your bank to verify your purchase.