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| 6/23/2011 5:57:53 PM |
| Your Awesome Android Phone isn't as great as a Blackberry |
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You won't hear anyone argue against the fact that this year has been a year of trial and tribulation for Blackberry and Research in Motion. The company has been consistently plagued with months of horrible news ranging from government audits to accusations of deceit. RIM's rush to play catch-up with Android and iPhone has shown very little in terms of results, and the blogosphere has been quick to deride any new product or feature.
Finally, some much-needed good news.
A recent study in the United Kingdom collected over 600,000 customer support calls, and found that Android phones had topped the list with around 14% of its calls being about hardware issues. Following behind at 9% were Windows Phones, then iPhone at 8%, and finally; Blackberry with the lowest number of hardware issues at 3.7%.
The implication? Blackberry phones had 4x less complaints about hardware issues than Android phones, and they also beat Apple in terms of hardware dependability by over double. A little bit of great news to lighten RIM's day, at least.
This makes us more eager to suggest cell phone covers and cell phone cases to our friends and family with Android phones.
The study shows a bit of an interesting dynamic about quality control in Android phones. We all understand that Google has very little say in what kind of goodies phone companies can put in their products to run the platform - that would require a lot of nosing around. Still, in the end, if one phone maker releases a lemon running the Android OS, then Android itself would get a hit for a complaint along with the company. This could prove disastrous in the future.
For now, we hope people at RIM are a little heartened by the piece of good news.
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